Moneyback Guarantee Policy

Effective Date: 13 Sep 2023

1. Moneyback Guarantee

SEA Online Learning Management System (referred to as “SEA Online” or “the platform”) is committed to providing high-quality sound engineering courses. We believe in the value of our courses and want you to have confidence in your purchase. To demonstrate our commitment to your satisfaction, we offer a Moneyback Guarantee (“Guarantee”) subject to the terms and conditions outlined below.

2. Eligibility

To be eligible for the Guarantee:

a. You must have purchased a course on SEA Online.

b. You must request a refund within [number of days] days from the date of purchase.

c. Your refund request must be submitted in writing through our official refund request form or customer support email.

3. Guarantee Terms

a. The Guarantee applies only to the course fee paid for a single course. It does not apply to additional fees, such as enrollment fees, if applicable.

b. Refund requests that meet the eligibility criteria will be processed promptly.

c. SEA Online reserves the right to refuse refunds for users who violate our Terms and Conditions.

4. Refund Process

a. To request a refund, please contact our customer support team at [customer support email] or use the official refund request form provided on our website.

b. Refunds will be issued to the original payment method used for the purchase.

c. It may take [number of days] business days for the refund to be processed and reflected in your account.

5. Non-Eligibility

The Guarantee does not cover:

a. Refund requests made outside the specified [number of days] days from the date of purchase.

b. Refund requests for courses that have been fully completed or for which a certificate of completion has been issued.

c. Refund requests for courses purchased during a promotional sale or with a discount code that explicitly states “non-refundable.”

6. Contact Us

If you have any questions or need assistance with our Moneyback Guarantee Policy, please contact us at:

info@seaindia.in

We appreciate your trust in SEA Online for your sound engineering education. Our Moneyback Guarantee is a testament to our commitment to your satisfaction and your success in our courses.